Rated #1 in Service, Backed by Real Reviews.

With 99.99% uptime, and best-in-class software, you won't need our help much. When you do, our dedicated service team will make the conversation simple, offering friendly, knowledgeable support. 

See what real customers are saying right now about Lavu service.

"Having the support in Spanish was extra helpful. The onboarding coordinator did an excellent job helping with every step of the process."

- Tristan, November '24

"Lavu is always #1 in customer service! If I still had Toast I would be on hold for 3 hours and the problem would get sent to someone else to fix later on! Always happy with Lavu!"

- Bobby, November '24

"The gentleman that helped me was very nice. We got our new card reader to work quickly. Thank you very much to all the Lavu team members."

- Mario, November '24

"The person who assisted me was very patient and understanding. 10/10 experience!"

- Salema, November '24

"My question was quickly answered. It was good to know the person I have been talking to personally followed up on my ticket so it was not delayed."

- Nephi, November '24

"I got through to a tech quickly, and the representative was courteous and friendly. Thank you to all 3 guys that helped us over the weekend."

- Laurie, November '24

"The representative I spoke with was incredibly helpful in guiding me through setting up my second POS system. They provided clear instructions, and despite some initial challenges, we were able to get everything working smoothly. Thank you so much for all your support!"

- Carlos, November '24

"The support team member understood my request and she was able to change the setting for me quickly. She also answered my questions and helped me to find ways to resolve the problems."

- Melodie, November '24

"Excellent, very patient customer service. I am barely computer literate, the support was excellent!"

- Sylvester, November '24

"Starting our system for the new year, they have walked me through every step. The representative took his time and had patience with me. I'm terrible with software. He picked up my call after calling support several times to be able to work with the same person was very helpful."

- Joyia, November '24

"Our representative was of tremendous help and showed a high level of professionalism. He was very patient with my questions regarding a certain account regarding DoorDash."

- Armando, November '24

"Agent was wonderful to work with!!! He was very very helpful and extremely patient!!! Thank you!! As always, a great customer service experience!!!"

- Tina, November '24

"Extremely patient and kind. His willingness to assist is a positive reflection of himself and Lavu. I am eternally grateful; I look forward to working with him on any future concerns." - Tonya

“Extremely patient and kind. His willingness to assist is a positive reflection of himself and Lavu. I am eternally grateful; I look forward to working with him on any future concerns.”

- Tonya, October '24

“The Agent has been very patient with me through this whole process. I’m so happy I can work with just 1 individual; it makes it so much easier.” 

- Debra, October '24

“My concern was handled in a timely manner and was successfully resolved without needing any additional information from me.” 

- Holly, October '24

“The problem was fixed when we called to say the tip button was missing. Lavu was able to locate the problem, correct it, all during business hours! It did not disturb business either.” 

- Denise, October '24

“They did a great job and helped so much with guiding me through the processes. It was perfect, and the technician also dealt with all the noise and was very patient ...awesome support!” 

- Brian, October '24

“The person assisting me remained calm and persistent while working towards a solution. Despite some challenges with the methods we tried, he continued to explore options until we ultimately achieved success.” 

-  Carlos, October '24

“Helped us on the spot and called back later in the evening to confirm there were no other things we needed help with and emailed me copies of what we needed.” 

- Alex, October '24

“The Agent was extremely knowledgeable and helped me solve my problem immediately. Would love to have him answer all my calls! 5 stars ⭐️⭐️⭐️⭐️⭐️” 

- Nathan, October '24

“Agent is very helpful, very patient and very thorough with the explanation. Even called back with additional information that was super helpful.” 

- Sunny, October '24

“Less than 15 minutes to set up a static IP address for my printer! I’ll never have connectivity issues again :) LAVU Team rocks!!!”

- Kyle, October '24

“Very detailed instructions to get things back on track. Appreciate the patience and knowledge.”

- Rebecca, October '24

“Lavu support kept at the issue until it was resolved. I could tell it was a perplexing issue but the tech support personnel kept working the problem until it was fixed. I appreciate that. Thank you!”

 - Paula, October '24

"Uncanny fast response time! Quick assessment and solution:) Great customer service too." - Kyle

"Uncanny fast response time! Quick assessment and solution:) Great customer service too."

- Kyle, September '24

"My issues were addressed in the most professional and prompt manner.  As a business owner, We appreciate your team and it's continuous over and above approach to our issues."

- Sherry, September '24

"Fixed my issue and walked me through how to resolve this in the future. Thank you!"

- Carey, September '24

"The tech support that helped me troubleshoot the Kitchen Printer was just amazing, I had done many in the past with other systems , this was my first time doing this with Texh Support and he made my job so much easier, hope he answers all the time when or if and when I call in. Thank you guys and always you all are awesome"

- Mani, September '24

"The Lavu tech, with the help of a Zoom call, spent a couple hours with me getting a kitchen printer installed and working. He was very knowledgeable and very patient and helped me fix my problem. Thank you!"

- Carol, September '24

"Customer service was 100% top notch."

- Travis, September '24

"Extremely helpful and polite. Helped to solve the issue and followed through with a call back with the call dropped."

- Rashad, September '24

"Prompt reply. And followed up with issue."

- Joaquina, September '24

"Very helpful. He went out his way to help me I really appreciate he answered my call."

- Danielle, September '24

"Didn't have to wait on hold and had prompt service."

- Jimmy, September '24

"The person that helped me was nice and fixed my problem very fast, it just took like 10 minutes to get it sorted."

- Carolina, September '24

"Mira executed all Menu changes professionally and patiently."

- Ken, September '24

"Support with ease. The rep understood exactly what I needed help with and rectified it immediately." - Caleisha

"Called with a issue that we weren't able to solve & within 15 minutes after picking up phone Calvin had our issue fixed. 7 out of 7 for me."

- Kieth, August '24

"Support was outstanding helping me understand the issue and how to fix it for future reference"

- Lusy, August '24

"The rep that helped me was outstanding. He was very willing to do whatever needed to be done to help me out. And he knows how to resolve the issue. Great great service. Thank you very much."

- Sam, August '24

"Scored so highly because I sent the email and literally five minutes later job done and an email to confirm it. Super stoked"

- Luke, August '24

"I just had to call and Kellen was able to handle the request from start to finish. He even followed up after the fact."

- Stephanie, August '24

"Rep willing to do what was necessary to resolve issue including making several phone calls to me and my business partner"

- Chuck, August '24

"Got my problem taken care of right away. Great job"

- Brandt, August '24

"Fast and efficient service with solutions to my problem for a long term fix !!"

- Kim, August '24

"The Associate handled my questions in a professional manner and followed up the next day. He was knowledgeable and very helpful."

- Belle, August '24

"Professional, fast and efficient service - well done"

- Kim, August '24

"Excellent customer service from Kevin. Helped right away"

- Michael, August '24

"They picked up quickly and they addressed all of my questions."

- Tim, August '24

"Very helpful, went the extra mile to make sure the issue was resolved" - Mitchel

"Lisa was nice and made it easy for me to understand everything"

- Leon, July '24

"Very happy with lavu support and their assistance with my questions! I always have a good call when I need to call Lavu support and I appreciate their patience with me."

- Kinleigh, July '24

"They were able to ensure that I get the right equipment for a second register and let me know that i can ask for help with setting up the hardware of the register system."

- Carlos, July '24

"Logan was so helpful and nice and answered all my questions with the utmost honesty, wisdom and professionalism.  I really appreciated his knowledge and patience with my all my questions and concerns."

- Cindi, July '24

"The rep handled my issue quickly and perfectly."

- Cristine, July '24

"They fixed the problem in a timely manner and not stressful"

- Matty, July '24

"Ashik did a fantastic job resolving my issue. The communication was clear, the process was quick, and everything went smoothly. Thanks again!"

- Matthew, July '24

"Streamlined, thorough, and easy resolution to a problem with the KDs system. Thank you so much everyone. Great job."

- Gabriel, July '24

"Fast and efficient response and resolution of the issue
Thank you!"

- Juan, July '24

"Representative stayed on the line with me for a long time period to help solve the problem."

- Emily, July '24

"The representative didn't give-up until he figure out how to do the programming we needed, then made sure I was able to do it myself."

- Cristine, July '24

"Thank you so much for go over with PCI compliance. Indradeep was very knowledge and professional , willing to help.
In the previous credit card processor company, they did not want to help our business to get PCI compliance at all. It was so difficult.
thank you again Indradeep for your help!

- Paul, July '24

"I love that I can get a person on the phone whenever I need help." - Sherry

"The Tech on the call was very patient and was able to handle the issue appropriately, excellent team member."

- Ricoh, June '24

"Super supportive and fast"

- Richard, June '24

"It is always easy going when I call in with a problem. Your team is EXCELLENT ❤️"

- Louis, June '24

"Mir was very helpful with my questions and walked me thru a couple new reports that will be very helpful on a daily basis. Thanks again"

- Angela, June '24

"The customer support agent took care of my problem promptly and courteously and did exactly what he said he was going to do "

- Daphne, June '24

"Sky, Lavu Customer Care Executive, immediately helped with my questions and directed me to what I needed."

- Angie, June '24

"Jayson was able to solve the issue so quickly!"

- Phyllis, June '24

"Quick response time! Thank you!"

- Michele, May '24

"Knowledge is power!.. knowing your product & how it works helps the caller big time!"

-  Tina, May '24

"Was able to resolve my issue successfully and quickly."

- Stephanie, May '24

"I'm not so computer literate. He took his time and explained everything to me and put me at ease."

- Dave, May '24

"Customer oriented help, easy solution of the issue. "

- Tatiana, May '24

"Lavu customer service is the best that I have ever dealt with. Never a wait and issues are taken care of very quickly!"

-  Bobby, May '24

"I am so glad I chose Lavu, customer service top to bottom awesome "

- Yoube, May '24

"The customer service rep was very knowledgeable and spent some time troubleshooting to resolve the problem. He was very patient and also taught us some things we didn't know about the credit card reader and Lavu POS as well. Thank you!"

- Deborah, May '24

"Savo did an amazing job and walked me through how to fix everything, stayed on the line and stayed on the line while I ran tests. He was patient and helped me solve a printer problem I did not even know I had. He did a great job explaining everything and helping me fix it."

- Ms Laura, May '24

"Thanks for helping get the bar menu printing correctly 😊"

-  Doris, April '24

"Rahul was very helpful with getting our gift cards set up and running. He made sure we understood and that everything was running correctly."

- Nick, April '24

"Your customer support was quickly able to help me get a new hire on my work force list."

- Keith, April '24

"The person that helped me stayed with me on setting up 7 printers. Help me troubleshoot issues that did not have anything with his scope but helped anyway a got everything working!"

- Ryan, April '24

"It was a complicated issue and Sky stayed with it and he figured it out." - Mertie

"Needed to refund a tip on a card and couldn't do it on my end. Called support and they did it for me right away! Thanks for the help!"

-  Neil, April '24

"The help I received to reconnect the card reader to the internet after a storm was top notch!!!!"

- Gail, April '24

"I'm not a computer person but he was very patient and helped me with my problem. Thanks again "

- Anita, April '24

"I was frustrated and he was still polite...sorry for being a pain. Thank you for your help in resolving the issue so we don't make that mistake again."

- Kanella, April '24

"Kristine made the process so easy. She explained it so well. She was friendly and highly knowledgeable. Any question was answered with ease. She knows her business and made me feel like Lavu family immediately. I have no doubt after dealing with Kristine, that I made the perfect choice for my business. "

-  Rosie, April '24

"Because Savio knows what he is doing! We hope for him each time!"

- Jennifer, April '24

"Faraz made it happen!…"

- Tina, April '24

"easy to follow online instructions. I especially like the checklist for roll-outs. very useful."

- Kanella, April '24

"Buena atención todo muy bien"

-  Andres, March '24

"Thanks for your help with this Allen - much appreciated!"

- Doris, March '24

"Things did not start well however Jayanta Barman came to our rescue. He persevered with our printer problems and recommended and helped us install 2 new WI-FI printers, He was so patient and reliable. He called us back each time as promised"

- Shirley, March '24

"Jacob listened to what my problem was and really kept at it until he found the correct solution to the problem."

- Jackie, March '24

"Quick and easy guidance on how to update menu items. Thanks so much ~ "

-  Lisa, March '24

"Every time I'll call customer service I haven't waited for more then 15 seconds until I was helped. Every time they they help me what I need. I am glad I choose LAVU!!"

- Alan, March '24

"Allen stayed on the line with me and fixed all my issues and answered all my questions. He is Very knowledgeable and very professional. Thank you Allen as always!"

- Kamyo, March '24

"excellent service all of my 50 questions were handled and answered lol"

- Shawn, March '24

"The tech was very knowledgeable and patient. I don't think his service could be any better!!!" - Tina

"Ryan was very knowledgeable and helpful 👏 👍  "

-  Sarah, March '24

"Mir was super helpful, very patient and friendly. Couldn’t ask for a better support member!!"

- Doris, March '24

"Quick fix adding a tax exemption button to POS system and receipts. Great work."

- Ed, March '24

"Immediately knew how to fix the issue at hand and explained to me how I can correct it next time by myself "

- Synthia, February '24

"Rahul took his time to research and get the information together to assist me with my concern. Within an hour of having our online conversation, he sent me a very detailed email walking me through the steps to address the issue we discussed online. I scored so high because of his prompt response which led to a prompt resolution."

-  Renae, February '24

"The agent was easy to understand and extremely knowledgeable! I LOVE LAVU!"

- Rib, March '24

"Mir was awesome. He fixed the problem I has been working on for 3 days. He was patient and so sweet I appreciate the time he took with me."

- Valarie, March '24

"He knew exactly how to remedy the problem and was a pleasure to talk to while he was helping me."

- Rick, March '24

"The gentleman was very helpful and fixed the problem. He stayed on the phone to ensure the emails were received before ending the call."

-  Ocala, February '24

"Awesome and helpful support!"

- Nina, February '24

"Requested a change to the new ticket splitting version and it was don in 2 min. Fast and easy! Thanks!"

- Aaron, February '24

"I gave a high score because Azeem helped resolve my refund problem quicker than I thought it would take. He has a special technique to explain and a quickness to resolve my situation. He gives me confidence and has helped me become more knowledgeable with Lavu’s POS."

- Maria, February '24

"Jay is the sh*t. He is the man, the myth, the legend. Give jay a f*cking raise. I bet you corporate d*ckheads don't appreciate him enough"

- Chris, February '24

"Just great customer service, rarely is there a wait for a customer service rep to get on the line, and then your issue is addressed and solved within 10 minutes or less."

- Keith, January '24

"He walked me through everything very patiently and made sure all of my questions were answered and problems resolved in a very professional and friendly manner. Thank you."

- Toni, January '24

"Samson was knowledgeable and patient."

-  Jack, January '24

"addressed all my questions with actionable answers" - Mark

"Offered video chat to help solve my concerns"

- Darwin, January '24

"Your technical staff has been great each time I have called! Thank you for your support and assistance with our new LAVU POS!"

- John, January '24

"Ryan is best with his follow up , explains how it works , and also for his patience, he make sure we understand whole process well and explains in details"

- Kiran, January '24

"Fast input and great follow up :)"

-  Kinsey, January '24

Honestly, you and your staff work your tail off for your customers, isn't it about time your POS partner does the same for you?

CSAT Score > 90

Our customer service reps will always be there when you need us. But the beauty of Lavu is — you're not gonna need us often. Our software is optimized to handle everything the restaurant industry has to throw at it.

To your service AND your business. We answer fast, listen intently, and work together to find the best solution when you need it most.

NPS Score > 81
Time to Answer < :29 Seconds

Schedule a demo today and discover how we can help your restaurant thrive.