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Rated #1 in Service, backed by real reviews

With 99.99% uptime, and best-in-class software, you won't need our help much. When you do, our dedicated service team will make the conversation simple, offering friendly, knowledgeable support. 

See what real customers are saying right now about Lavu service.

Five Star Rating

"The Tech on the call was very patient and was able to handle the issue appropriately, excellent team member."

- Ricoh, June '24

Five Star Rating

"Super supportive and fast"

- Richard, June '24

Five Star Rating

"It is always easy going when I call in with a problem. Your team is EXCELLENT ❤️"

- Louis, June '24

Five Star Rating

"Mir was very helpful with my questions and walked me thru a couple new reports that will be very helpful on a daily basis. Thanks again"

- Angela, June '24

Five Star Rating

"The customer support agent took care of my problem promptly and courteously and did exactly what he said he was going to do "

- Daphne, June '24

Five Star Rating

"Sky, Lavu Customer Care Executive, immediately helped with my questions and directed me to what I needed."

- Angie, June '24

Five Star Rating

"Jayson was able to solve the issue so quickly!"

- Phyllis, June '24

Five Star Rating

"Quick response time! Thank you!"

- Michele, May '24

Five Star Rating

"Knowledge is power!.. knowing your product & how it works helps the caller big time!"

Tina, May '24

Five Star Rating

"Was able to resolve my issue successfully and quickly."

- Stephanie, May '24

Five Star Rating

"I'm not so computer literate. He took his time and explained everything to me and put me at ease."

- Dave, May '24

Five Star Rating

"Customer oriented help, easy solution of the issue. "

- Tatiana, May '24

Five Star Rating

"Lavu customer service is the best that I have ever dealt with. Never a wait and issues are taken care of very quickly!"

Bobby, May '24

Five Star Rating

"I am so glad I chose Lavu, customer service top to bottom awesome "

- Yoube, May '24

Five Star Rating

"The customer service rep was very knowledgeable and spent some time troubleshooting to resolve the problem. He was very patient and also taught us some things we didn't know about the credit card reader and Lavu POS as well. Thank you!"

- Deborah, May '24

Five Star Rating

"Savo did an amazing job and walked me through how to fix everything, stayed on the line and stayed on the line while I ran tests. He was patient and helped me solve a printer problem I did not even know I had. He did a great job explaining everything and helping me fix it."

- Ms Laura, May '24

Take a scroll break and watch a couple of our favorite testimonial videos.

See how Lavu helped change the way Leonard's Pizza does business

Watch How Lavu Helped O'Maddy's
(And why they ditched Toast)

Five Star Rating

"Thanks for helping get the bar menu printing correctly 😊"

Doris, April '24

Five Star Rating

"Rahul was very helpful with getting our gift cards set up and running. He made sure we understood and that everything was running correctly."

- Nick, April '24

Five Star Rating

"Your customer support was quickly able to help me get a new hire on my work force list."

- Keith, April '24

Five Star Rating

"The person that helped me stayed with me on setting up 7 printers. Help me troubleshoot issues that did not have anything with his scope but helped anyway a got everything working!"

- Ryan, April '24

"It was a complicated issue and Sky stayed with it and he figured it out." - Mertie

Five Star Rating

"Needed to refund a tip on a card and couldn't do it on my end. Called support and they did it for me right away! Thanks for the help!"

Neil, April '24

Five Star Rating

"The help I received to reconnect the card reader to the internet after a storm was top notch!!!!"

- Gail, April '24

Five Star Rating

"I'm not a computer person but he was very patient and helped me with my problem. Thanks again "

- Anita, April '24

Five Star Rating

"I was frustrated and he was still polite...sorry for being a pain. Thank you for your help in resolving the issue so we don't make that mistake again."

- Kanella, April '24

Five Star Rating

"Kristine made the process so easy. She explained it so well. She was friendly and highly knowledgeable. Any question was answered with ease. She knows her business and made me feel like Lavu family immediately. I have no doubt after dealing with Kristine, that I made the perfect choice for my business. "

Rosie, April '24

Five Star Rating

"Because Savio knows what he is doing! We hope for him each time!"

- Jennifer, April '24

Five Star Rating

"Faraz made it happen!…"

- Tina, April '24

Five Star Rating

"easy to follow online instructions. I especially like the checklist for roll-outs. very useful."

- Kanella, April '24

You know you're hooked. Your Lavu story can sound like this too!

Watch How U.S. Hotel Tavern Eliminated All Their Growing Pains With Lavu

See How Willow Creek Winery Streamlined & Expanded Operations with Lavu

Five Star Rating

"Buena atención todo muy bien"

Andres, March '24

Five Star Rating

"Thanks for your help with this Allen - much appreciated!"

- Doris, March '24

Five Star Rating

"Things did not start well however Jayanta Barman came to our rescue. He persevered with our printer problems and recommended and helped us install 2 new WI-FI printers, He was so patient and reliable. He called us back each time as promised"

- Shirley, March '24

Five Star Rating

"Jacob listened to what my problem was and really kept at it until he found the correct solution to the problem."

- Jackie, March '24

Five Star Rating

"Quick and easy guidance on how to update menu items. Thanks so much ~ "

Lisa, March '24

Five Star Rating

"Every time I'll call customer service I haven't waited for more then 15 seconds until I was helped. Every time they they help me what I need. I am glad I choose LAVU!!"

- Alan, March '24

Five Star Rating

"Allen stayed on the line with me and fixed all my issues and answered all my questions. He is Very knowledgeable and very professional. Thank you Allen as always!"

- Kamyo, March '24

Five Star Rating

"excellent service all of my 50 questions were handled and answered lol"

- Shawn, March '24

"The tech was very knowledgeable and patient. I don't think his service could be any better!!!" - Tina

Five Star Rating

"Ryan was very knowledgeable and helpful 👏 👍  "

Sarah, March '24

Five Star Rating

"Mir was super helpful, very patient and friendly. Couldn’t ask for a better support member!!"

- Doris, March '24

Five Star Rating

"Quick fix adding a tax exemption button to POS system and receipts. Great work."

- Ed, March '24

Five Star Rating

"Immediately knew how to fix the issue at hand and explained to me how I can correct it next time by myself "

- Synthia, February '24

Five Star Rating

"Rahul took his time to research and get the information together to assist me with my concern. Within an hour of having our online conversation, he sent me a very detailed email walking me through the steps to address the issue we discussed online. I scored so high because of his prompt response which led to a prompt resolution."

Renae, February '24

Five Star Rating

"The agent was easy to understand and extremely knowledgeable! I LOVE LAVU!"

- Rib, March '24

Five Star Rating

"Mir was awesome. He fixed the problem I has been working on for 3 days. He was patient and so sweet I appreciate the time he took with me."

- Valarie, March '24

Five Star Rating

"He knew exactly how to remedy the problem and was a pleasure to talk to while he was helping me."

- Rick, March '24

Five Star Rating

"The gentleman was very helpful and fixed the problem. He stayed on the phone to ensure the emails were received before ending the call."

Ocala, February '24

Five Star Rating

"Awesome and helpful support!"

- Nina, February '24

Five Star Rating

"Requested a change to the new ticket splitting version and it was don in 2 min. Fast and easy! Thanks!"

- Aaron, February '24

Five Star Rating

"I gave a high score because Azeem helped resolve my refund problem quicker than I thought it would take. He has a special technique to explain and a quickness to resolve my situation. He gives me confidence and has helped me become more knowledgeable with Lavu’s POS."

- Maria, February '24

Five Star Rating

"Jay is the sh*t. He is the man, the myth, the legend. Give jay a f*cking raise. I bet you corporate d*ckheads don't appreciate him enough"

- Chris, February '24

Five Star Rating

"Just great customer service, rarely is there a wait for a customer service rep to get on the line, and then your issue is addressed and solved within 10 minutes or less."

- Keith, January '24

Five Star Rating

"He walked me through everything very patiently and made sure all of my questions were answered and problems resolved in a very professional and friendly manner. Thank you."

- Toni, January '24

Five Star Rating

"Samson was knowledgeable and patient."

Jack, January '24

"addressed all my questions with actionable answers" - Mark

Five Star Rating

"Offered video chat to help solve my concerns"

- Darwin, January '24

Five Star Rating

"Your technical staff has been great each time I have called! Thank you for your support and assistance with our new LAVU POS!"

- John, January '24

Five Star Rating

"Ryan is best with his follow up , explains how it works , and also for his patience, he make sure we understand whole process well and explains in details"

- Kiran, January '24

Five Star Rating

"Fast input and great follow up :)"

Kinsey, January '24

success story

Rated #1 in Customer Service

Honestly, you and your staff work your tail off for your customers, isn't it about time your POS partner does the same for you?

CSAT Score > 90

TrustPilot Score 4.8
Customer Support

99.99% Uptime

Our customer service reps will always be there when you need us. But the beauty of Lavu is — you're not gonna need us often. Our software is optimized to handle everything the restaurant industry has to throw at it.

success story

World Class Commitment

To your service AND your business. We answer fast, listen intently, and work together to find the best solution when you need it most.

NPS Score > 81
Time to Answer < :29 Seconds

Choose a partner you can rely on

Schedule a demo today and discover how we can help your restaurant thrive.

Lavu Software